Contact Us
This page explains how to reach the editorial team at Online Casinos, what we can realistically help with, and where to go instead when your question needs a casino operator, a state regulator or a support organization. Most messages we get start the same way: a reader saw a free spins offer, read the terms, and wanted a second opinion before depositing. That is exactly the kind of question this page is set up to route.
We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process deposits, release withdrawals or open and close accounts. Nothing sent to us reaches an operator's support desk.
What to send us, and what we can do with it
The more specific your message, the more useful the answer. Helpful things to include:
- The casino and the exact offer — for example, a 410% match plus 50 free spins, or a 225% deposit bonus with 225 free spins. Headline numbers repeat across the market; the promotion name and date pin it down.
- Your state — availability, payment options and legal standing all vary by state. Without it, any answer is guesswork.
- The clause you're stuck on — wagering multiple, max bet while a bonus is active, spin value, expiry window, or a cap on what free spin winnings can convert to.
- Screenshots of terms — promotional pages change. A dated capture lets us check what you actually agreed to.
What we do with it: we research and explain. We can walk through how a wagering requirement applies to free spin winnings, flag a term that commonly catches players out, correct something we've published, or point you to the right complaints route. What we cannot do is intervene in your account, speed up a payout, or promise an outcome.
Corrections and fact-checks come first
If you believe something on this site is wrong or out of date, say so and we will check it. Bonus terms move faster than almost anything else in this market — spin counts change, eligible games get swapped, expiry windows shorten. Our pages carry a fact-check date (currently Sep 25, 2026) and we re-verify against the operator's own terms rather than its advertising banners. Corrections are the messages we prioritize.
Where our commercial relationships sit
Online Casinos may earn a commission when a reader follows a link to a casino and opens an account. That arrangement funds the research. It does not buy a position in our rankings, an editorial rating, or the removal of a criticism. If you contact us to ask whether a particular listing was paid for, we will answer plainly. Our editorial approach and independence policy sets out the rest.
Free spins questions we answer most often
Free spins are the offer type that generates the most reader mail, because the headline is simple and the conditions are not. Below is how the offers currently on our top list break down — the numbers are the operators' advertised terms, not results we have verified by playing.
| Casino | Advertised offer | Free spins included | Editorial rating |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | Yes — 50 | 10.0 |
| Magician Bet | 101% No Wagering | No | 9.8 |
| Slots of Vegas | 375% Bonus + 50 Free Spins on Cash Chaser | Yes — 50, one title | 9.8 |
| Uptown Aces | 600% For New Players | No | 9.7 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 Free Spins | Yes — 225 | 9.0 |
Raging Bull
Ranked first on our list and the one readers ask about most, largely because 410% up to $10,000 plus 50 free spins is the loudest headline in the table. The spins are the smaller half of that package and are the part worth reading closely: with bundled spins, the questions that decide their value are the per-spin stake, which slot they're locked to, how long you have to use them, and whether winnings from them are capped before conversion. The match itself is a percentage of your deposit — you have to fund the account to see any of it, and the $10,000 ceiling is reachable only at deposit sizes most readers will never make. Limitation: a match this large almost always sits behind proportionally heavy playthrough, so treat the top-line figure as a maximum, not an expectation, and read the wagering clause before you deposit.
Magician Bet
Included here for the opposite reason to Raging Bull. The advertised 101% No Wagering is a smaller number attached to a much plainer condition: no playthrough on the bonus. For readers who have been burned by a big match they could never clear, that trade is often the better one, and it is the offer we point people to when they write in confused about wagering math. Limitation: there are no free spins in this promotion, so if spins are specifically what you're after, this is not the one — and "no wagering" still leaves room for max-bet rules, expiry dates and eligible-game lists that you should check on the terms page.
Slots of Vegas
A 375% bonus with 50 free spins tied to Cash Chaser. The single-title restriction is worth understanding rather than resenting: spins pegged to one slot mean your return depends entirely on that game's RTP and volatility, with no option to move them to something you prefer. That makes the offer easy to evaluate — you either want to play that game or you don't. Limitation: the spins have no value if the title doesn't suit you, and as with any percentage match, the 375% applies to your own deposit, so nothing here arrives without money committed first.
Bets.FM
Notable for volume — 225 free spins is the largest spin count on our list — paired with a 225% deposit bonus quoted up to 1 BTC. Large spin batches are usually released in daily tranches rather than all at once, and usually at a low fixed stake, so the headline number and the actual value can be far apart. Limitation: the bonus ceiling is denominated in cryptocurrency, which will not suit readers depositing in US dollars by card or bank transfer, and it carries our lowest rating of the ten listed at 9.0.
Money questions: deposits, payouts and what a bonus really costs
Taking part in any of these offers costs money. A percentage match and bundled spins are triggered by a qualifying deposit, so nothing on this page is free in the sense of costing nothing — the only exception would be a genuine no-deposit offer, and none of the promotions above is one. Before you send us a question about an offer, check these five figures in the terms, because they decide almost everything:
- Minimum qualifying deposit — a bonus advertised at 500% may need a deposit above the site's ordinary minimum to trigger.
- Wagering multiple and what it applies to — bonus only, or deposit plus bonus. The difference can double the amount you must stake.
- Maximum bet while a bonus is live — exceeding it is the most common reason winnings get voided.
- Expiry — both the bonus credit and any free spins usually expire, often on different clocks.
- Cashout cap — many spin offers limit what winnings can convert to real money regardless of what you hit.
On the paying-in and paying-out side, US casino players typically encounter debit cards, credit cards (often declined by the issuer for gambling), ACH bank transfers, direct bank wires, e-wallets including PayPal at some regulated operators, and prepaid or branded cash options. Availability is operator-specific and state-specific — verify it on the cashier page rather than assuming. Deposits are generally instant or near-instant; withdrawals are not. Expect an internal review period before funds are released, then the transit time of the method itself, with ACH and wires usually slower than e-wallets. Minimum withdrawal amounts, monthly withdrawal limits and any processing fee should be published in the operator's terms; if you can't find them, that is itself worth asking about.
We can explain how these mechanics work in general. We cannot see your balance or your pending payout. For those, contact the casino's own support team first, in writing, and keep the thread.
What's actually on offer at these sites
Free spins are one promotion type inside a wider catalog, and reader questions often turn out to be about the games rather than the bonus. Broadly, the operators on our list cover:
- Slots — the category free spins almost always attach to, spanning classic three-reel, video slots and feature-heavy modern titles. RTP and volatility differ sharply between them, which is why the same 50 spins are worth more on one game than another.
- Progressive jackpots — pooled prizes that grow until won. Frequently excluded from bonus play or from wagering contribution; check before assuming spins apply.
- Table games — blackjack, roulette and baccarat in digital form, typically contributing far less than 100% toward wagering requirements, and sometimes nothing at all.
- Live dealer rooms — real dealers streamed in real time, usually the most commonly excluded category in bonus terms.
- Sweepstakes-style formats — offers quoted in SC rather than dollars, as with Zumba Cards, Amazon Jackpots and Card Crush, operate on a different model from cash-deposit casinos. If you're comparing an SC offer against a dollar match, they are not like-for-like, and that is a fair thing to write in about.
Game outcomes at licensed operators are driven by random number generators, and published RTP figures are long-run averages across enormous numbers of spins, not a guide to any single session.
The adjacent products these operators run
Several brands here are not casino-only. BetUS, for example, advertises a 200% match up to $4,000 for new players and operates across sports betting alongside casino play. That matters when you contact us about a bonus, because sportsbook and casino promotions are usually separate wallets with separate rules: casino wagering rarely counts toward a sportsbook bonus, and a sports free bet is not a free spin. Poker rooms, racebooks and loyalty or VIP schemes sit in the same category — related products, different terms. Tell us which product your question concerns and the answer will be a lot sharper.
Legal standing, eligibility and where we cannot help
You must be at least 21 to use this site and to gamble at most US online casinos; some jurisdictions set 18 for certain products. US online casino regulation is primarily a state matter rather than a federal one, and legal availability genuinely differs from state to state. A site accepting registrations from your state is not the same thing as being authorized to serve it. We do not assert a licence for any operator that we have not verified, and we don't ask readers to take an operator's own claim at face value either — state regulators publish licensee lists, and that is the record worth checking.
If you have a dispute over a withdrawal, a voided bonus or a closed account, the sequence that actually works is: raise a written complaint with the operator and get a reference number; escalate through its published complaints procedure; then, if the operator is licensed in your state, take it to that state's gambling regulator. We can tell you where a complaints procedure should be published and what a reasonable response looks like, but we have no authority over any operator and cannot compel a payout. Identity verification (KYC) and, for larger sums, source-of-funds checks are normal regulatory requirements — delays there are common and are not, on their own, evidence of wrongdoing.
On gambling harm: if your message is about losing control rather than about terms and conditions, please go straight to our responsible gambling resources, which cover deposit and loss limits, self-exclusion and blocking software. We are not counselors and we will always point you toward proper support. Note too that our Non GamStop casinos guide addresses a UK scheme and is not relevant to US self-exclusion programs, which are run at state level.
How we decide what gets listed
Ratings on this site come from documentary research, not from staff accounts or test deposits. We do not claim to have played these games or withdrawn from these casinos. What we assess is published terms, bonus mechanics, stated payment options and timings, licensing information from official sources, game range, and the clarity of complaints and responsible gambling provision. Advertised withdrawal speeds are reported as advertised. Editorial ratings — the 10.0, 9.8 and so on — are our own scores and are not customer review averages. Commission never affects them.
Before you write
Three quick checks that resolve most queries faster than we can: read the full bonus terms rather than the banner; confirm the offer is available in your state; and, for anything involving your money or your account, contact the casino directly first, in writing. Our site terms cover what this publication is and is not responsible for.
Everything else — corrections, questions about free spins conditions, wagering math you'd like explained, or a term you think we should be warning readers about — is welcome. Reach the editorial team through the contact details on this page, include your state and the offer name, and we'll come back to you.